How Do I Contact Cathay Pacific?

Do you wish to make a reservation on Cathay Pacific but are not sure about the online process and you have doubts, then you must contact the Cathay Pacific customer service department and get it solved in no time. You can go through all the information that is given in this context to know about the methods that can be used to contact the service team department of Cathay Pacific.

Ways to contact Cathay Pacific customer service

Cathay Pacific offers various methods to connect with the customer service department. Passengers can choose whichever method is convenient to use to contact the service team member. If you are unaware of the contacting methods of Cathay Pacific, you can go through the below context, get the information and contact a live agent.

Connect using the contact number:

When you are in an emergency, it is best to contact the official contact number of the airline and get in touch with the representative. The toll free number is available 24 hours and you can contact the service at your convenience to get your issues solved in a matter of time.

  • You can use the toll-free number 1 (833) 933-2244 to connect to an expert.
  • After dialing the number, you will get a choice to select your preferred language.
  • Now pay close attention to the instructions and press the keys according to the instructions. The instructions go as follows:
    • For any reservation related queries, press 1.
    • For cancellation related queries, press 2.
    • For refund related queries press 3.
    • To know about airline policies, press 4.
    • To connect with a live agent, press 9.
    • To return back to the main menu, press 0.
  • Now after the IVR procedure, the system will connect you to the representative of Cathay Pacific.
  • Give your details and flight details(if you already have a reservation), and tell us your concerns.

Connect using live chat:

If you are not comfortable with the Cathay Pacific phone number to reach out to a live representative, you can use the live chat option Cathay Pacific Airlines offers. If you are not familiar with the live chat feature of Cathay Pacific, you can make use of the points that are clearly explained.

  • You need to go to the official home page of Cathay Pacific.
  • Scroll on the main page and click on the contact us option.
  • Now on the contact page, you can see the live chat icon.
  • Click on the icon, and then you can send your queries when the chat window is displayed.
  • Soon a virtual agent will be associated with you, and you can start the conversation.

Connect using email service:

If you cannot connect via the contact number or the live chat option, you can use the email option. The email option is very useful when you need to send documents or files to the customer service department. If you are unsure how to reach a service team member through email, use the points given below.

  • You need to go to the official webpage of Cathay Pacific Airlines.
  • On the main page, search for the contact us option.
  • Now click on the contact us tab, and you will be diverted to the Cathay Pacific contact page.
  • Scroll on the contact page; at the end, you can see the email icon.
  • Click on the icon to display the email form.
  • Fill in the email form with the required details.
  • Review the form and submit it.

Can Cathay Pacific be contacted by WhatsApp?

Yes, you can also contact Cathay Pacific by WhatsApp application. The WhatsApp application makes it more convenient for the customer to contact a service team member quickly.

  • You can use the WhatsApp number +852 2747 2747 of Cathay Pacific.
  • Save the number on your phone.
  • Go to the WhatsApp application on your phone and look for the same number.
  • Send your queries to the inbox and wait for a while.
  • Once when the agent is available online, you can start the conversation.

Other social media services:

You can also make use of other social media services such as Instagram and Twitter. You can directly go to the desired social media site and send a direct message. You send a direct message to the inbox. You might have to wait longer to get a response; hence if you are in an emergency, you can use the contact number of the live chat option to get quick support.

Is Cathay Pacific hotline 24 hours?

Yes, Cathay Pacific 24 hours contact number is available throughout the day. You can call at your convenience, and you can easily get connected to the live agent. You can use the toll-free number 1 (833) 933-2244 to contact the customer service of Cathay Pacific. Call the number and follow the ivr commands to reach a live representative.

When to call the customer service of Cathay Pacific?

As you know, the Cathay Pacific customer service hours are 24 hours, but if you call in the rush hours, you can end up on hold. Hence if you would like to call the service team department, contact the service in the early morning hours. And the best time to contact the customer service department of Cathay Pacific Airlines is between 4 pm to 6 pm.

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  1. Avatar
    Iain Trench Thu, 24 Aug 2023 11:29:06
    Hi I am a stoma patient flying with your airline tomorrow from Manchester to Hong Kong, then onto Shanghai. Will I get additional baggage allowance for a medical bag please? Thanks.

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