How Can I Communicate With Volotea Airlines?

Volotea Airlines is dedicated to providing customer service, which will make you feel at home, and you can get direct flights all around Europe with excellent ticket fares. There are many ways to communicate with the Volotea Airlines customer service team in case of any issues during your travel. You may get help with a reservation, request a refund or make a complaint by speaking to a customer service agent at home or the airport. Read further along to get the contact details.

Methods to communicate with Volotea Airlines

Via phone number:

You can call the Volotea customer service number 11 34 931 22 07 17 to communicate with a representative. After dialing the number, you will get a set of IVR instructions given below to get to an agent.

  • Select the language of your choice from 5 languages that are English, Spanish, French, Italian, and Greek, by pressing the relevant number.
  • You have to Press 1 to book, cancel or change a flight.
  • You may request a refund by pressing 2.
  • If you have issues related to baggage, press 3.
  • To get updates on new offers, press 4.
  • If you want to speak to a customer service agent, press 9.
  • Give the booking details, like the reference number and the passenger's name to the agent if you are calling to get help with a booking-related query.

Via email address:

You may email Volotea rather than call the Volotea phone number and get help. Describe the issue you may face, along with your contact number. You will get a reply within a week from the airline.

Via live chat:

The live chat option is helpful in connecting with the customer service agent at Volotea. The airline is available from Monday to Friday from 9 am to 2 pm and in the evening from 5 pm to 7 pm. On Saturdays and Sundays, you can get in touch between 9 am to 2 pm. You will get a quick revert with the best possible solution. If you require help with baggage, you may need to give the flight number, travel date, booking number, and passenger's last name.

Via social media:

Social media platforms i.e. Facebook and Twitter, can be used to connect with an agent at Volotea. You have to follow the airline on its official page and send a message to get a reply. The agents are available from 8 am to 9 pm daily.

Via the official website:

You can easily use the official website and get the answers to your query. You may follow the steps below.

  • Open the page and click "help"
  • Select "contact" and then expand the action "Can't find what you are looking for."
  • You have to enter your name, booking number, and email address along with your query.
  • You can choose to attach a file.
  • Then click "send request."
  • You will get a reply within 1- 2 days.

How can I claim a refund with Volotea?

The official website can be used to connect with the airline and make a claim. You may follow the steps below.

  • Open the page and click "Help"
  • Then click "visit the help center" and select "contact."
  • Click "online form" and select "Refunds and claims."
  • Then select 'cancellations."
  • You have to enter the booking reference and the passenger's last name to get the list of the booking.
  • Select the relevant booking and provide documentation.
  • You will get an email with an update on the refund status.
  • The processing of the refund may take a week to 25 days, depending on the mode of payment used for the booking.

What services can I get by speaking to a customer care agent?

The services you can get by speaking to a customer service agent are listed below.

  • You can get help with a reservation or make changes to a reservation.
  • Refunds can be requested for canceled or delayed flights.
  • Baggage-related issues like delayed or damaged baggage can be resolved easily.
  • You can get flight information or update on the status of a flight.
  • Special services can be requested, and you can easily book a seat or excess baggage.
  • You can give your feedback, or you can file a complaint.

When can I call Volotea customer service?

You can call Volotea customer service during working hours, from 9 am to 2 pm and from 5 pm to 7 pm from Monday to Friday. On Saturdays and Sundays, the operational time is from 9 am to 2 pm. To avoid being on hold for a long time, you must make the call when the call lines open or during the closing time. If you need to connect at other times, you can use the Volotea customer service email to get help.

The information above will help in communicating with Volotea Airlines. If you need help, visit the official website or call the customer service number.

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