What is EVA Air's 24-hour cancellation policy?

EVA Air is a remarkable airline in Taiwan that focuses on providing the best in-flight services and facilities. The airfare charged by the airline is affordable and economical, so one must make reservations with EVA Air. If you are new to EVA Air and do not know about their policies, guidelines, and other flight-related details, then connect with the customer support team of the airline. If, for some reason, you want to cancel the flight ticket after the reservation, then there will be an additional fee charged by the airline. To know the further details, keep reading the blog.

Does EVA Air have a 24-hour cancellation policy?  

Before making any modifications to the existing flight reservation, one must know about the policy of the airlines so that later, they can claim the refund. If you want to cancel the flight, there are various reasons, such as air traffic restrictions, climate conditions, safety standards, security, etc. One must know its policy; the significant points related to the EVA air cancellation policy are mentioned below:

  • If the passenger cancels the flight within 24 hours of the booking, they will not be required to pay any cancellation fees to the airline and will be entitled to a full refund. But for that, the necessary condition is that the scheduled flight departure must be after at least seven days or more.
  • When the passenger cancels the flight after 24 hours of the reservation, they will be required to pay the cancellation fee to the airline, and only part of the airfare (partial airfare) will be provided. The refund provided by the airline will depend upon the ticket type.
  • For the cancellation of the reservation of the refundable flight ticket, the customer will get the refund after deducting the cancellation fee. In a non-refundable flight, airlines will only provide the travel credit to the passengers that can be used for future travel purposes.
  • Suppose the reason for the flight ticket cancellation is a medical condition of the passenger (such as illness, injury, etc.) or a family member's death. So, in such a situation, airlines will not charge the cancellation fee from the passenger and will also provide a complete refund. However, it will be required to submit the necessary supporting medical documents at the airport.
  • If the passenger's flight is delayed by 3 hours or more than that, they can begin the cancellation process, and airlines will not charge any extra amount for it. The passenger can claim for the full refund and also for compensation.
  • When there are excessive passengers on the flight, the airline will offer an alternate flight to you without any extra fees.

How much does it cost to cancel an EVA Air flight?    

The customers considering cancelling the flight must know that there will be an EVA air cancellation fee that they must pay to the airlines. No fee will be charged if the cancellation is made within 24 hours. The details for the cancellation of the flight are mentioned below:

  • For the domestic flight cancellation, the customer must pay 50 USD as the cancellation fee.
  • In case of the cancellation of an international flight, the customer will have to pay 100 USD to the airline.
  • The fees will vary per the destination, route, and other related factors.

Mention the online process of the flight cancellation with EVA Air.

One can cancel the flight in various ways, but online is the most preferred and simple way. To cancel the flight, you can follow the steps mentioned here below:

  • Firstly, you will be required to move to the official website of EVA Air.
  • Now, click on the "Manage Bookings" option.
  • Then, mention the booking reference code and the passenger's last name.
  • Click on the "Search/Find flight" tab. 
  • The details of the flight will be available on-screen.
  • Choose the flight you wish to cancel and tap the "Cancellation" tab.
  • Tap on the option "Yes, I have read the details and want to cancel the flight reservation."
  • Cross-check all the details and tap on the submit option.
  • If the payment option appears, then pay the cancellation fee.
  • Once the proceedings are finished, the confirmation message will be sent to your email ID and phone number.

An alternative way to cancel the flight

If you cannot cancel the ticket online mode, try to cancel it by using the contact number of the airline. One needs to call at the +1 (800) 695-1188. Then, after that, hear the on-call commands and select the key to cancel the flight ticket. The agent will get connected soon, and you must provide all the details for canceling the ticket. Also, you will be required to pay the EVA air cancellation penalty fee. Once the process is completed, the confirmation message will be sent to your email ID.

Final Words

From the above details, you can get to know the information about flight cancellation and related details. If the customer faces any other query or issues so, in that case, they can either visit the nearby customer service center of the airline or at the airport. You will be able to discuss the queries with the agent by having a face-to-face discussion.

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